Every page, not just the first.
Follow next-page links and infinite scroll to scrape every page of results.
Learn moreScrape Trustpilot reviews into a spreadsheet.
Get the rating, date, title and full text of every review for any company in one sheet you can sort and analyze.
Every review becomes a spreadsheet row.
Collect what customers say about a handful of competing companies, with the full complaint and a link back to each review, in one Google Sheet.
Trustpilot reviews
| Company | Reviewer | Country | Rating | Date | Title | Review text | Review link |
|---|---|---|---|---|---|---|---|
| Chewy.com | Disappointed customer | US | Rated 2 out of 5 stars | A day ago | Delivery drivers often deliver to wrong address | I am often having to call Chewy because the deluvery drivers leave my package in the wrong place. I live up a flught of 17 steep stairs. I am older and have ruptured vertebrae in my neck. No way I can carry 20 or 40 lb bags of litter up the stairs which is why I pay to have it delivered. | https://www.trustpilot.com/reviews/6aee83fb644b4251789c1e2f |
| Chewy.com | Cheryl Solomon | US | Rated 1 out of 5 stars | 1 days ago | Delivery and Shipping Disappointment | I would normally give Chewy 5 stars on products, refunds, delivery. However, lately the shipping is taking so long. This time we were waiting for a shipment of food, my cat will only eat this particular food now. we ordered it and it was supposed to be received by Thursday. I called Chewy and they said it was in my city. It did not come on Thursday, it did not come Friday (did they say the label came off). Will it come Saturday. The situation is compounded because she needs to eat well since she is receiving insulin. I believe they had FedEx before and now use a contractor. Very disappointed. | https://www.trustpilot.com/reviews/6aee571dae136871143360af |
| Chewy.com | Diana Izard | US | Rated 1 out of 5 stars | 4 days ago | I ordered the pet lab for teeth for my… | I ordered the pet lab for teeth for my doggie its a tiny size extremely expensive for such a tiny size also canceled my subscription is to expensive. | https://www.trustpilot.com/reviews/6aeb57bd5e858c4efd5c0493 |
| Petco | Stacy Jones | US | Rated 1 out of 5 stars | 11 hours ago | You should not advertise walk in for… | You should not advertise walk in for nails trimming,if it can't be done. I walked in to the Wadsworth ohio store to get my dog's nails trimmed. I was told they didn't have time. A waste of a drive and my time. Will not return. Stacy Jones | https://www.trustpilot.com/reviews/6aefb45196a3b58e1270f1f8 |
| Petco | leon | US | Rated 1 out of 5 stars | Oct 20, 2026 | Nothing is efficient or works | The chat feature doesn't work, you can't email them, can't remove 2FA from wrong phone number, can't delete account online, etc. Canceled all autoship orders because of how bad the website is to navigate. I am not calling you!! When the chat feature doesn’t work, it directs you to email customer service at what is literally a placeholder email address..... I felt like I was in a fever dream. Please hire a professional | https://www.trustpilot.com/reviews/6ad6ced56f492d77ad849017 |
| Petco | Shellie Peters | US | Rated 1 out of 5 stars | Oct 18, 2026 | Horrible service I was waiting to get fish I asked for… | I was waiting to get fish I asked for help then worker helped someone else . I called to complain they were like we're so busy hire more people | https://www.trustpilot.com/reviews/6ad53e53c1c8958dbe762562 |
| Petco | Nonya Bidness | US | Rated 1 out of 5 stars | Oct 11, 2026 | Petco advertised 20% off SITEWIDE FALSE ADVERTISING | Petco advertised 20% off SITEWIDE. I took my time to go in and search for my product only to find out it is with Autoship second order only. FALSE ADVERTISING. Just be competitive, name you price and we either buy from you or go to the next place that can offer it cheaper. Buh Bye bad corporation. | https://www.trustpilot.com/reviews/6acb7cd3eb911f3a74e42ede |
| Petco | Anita Godkin | US | Rated 1 out of 5 stars | Oct 8, 2026 | I was ready to purchase a new fish | I was ready to purchase a new fish, standing there in front of a fish tank. This employee girl looked at me and walked away. I came back and it was the same way so I had a terrible experience. | https://www.trustpilot.com/reviews/6ac6ddbd70192e798b1f1592 |
| Petco | Angela Hernandez | US | Rated 1 out of 5 stars | Oct 7, 2026 | Unknowledgeable Manager | If you are considering to apply for a job online? DON'T DO IT! Management and crew members are miserable. Store manager is not COMPASSION, he doesn't acknowledge what the applicants says. And the guy that answered the phone sounds unhappy. Managers says they will call and they don't! Manager's name is Thomas and he is at the 1750 East Gunhill Rd. The Bronx PETCO... | https://www.trustpilot.com/reviews/6ac68715e78fcb298de27156 |
| PetSmart | Laura Fraser | CA | Rated 1 out of 5 stars | Nov 1, 2026 | Refusing to pick up mistaken delivery | When my Autoship arrived the other day, the Uber driver also mistakenly dropped off two heavy pails of kitty litter that were supposed to have been delivered to someone else. I notified PetSmart and was told -- twice -- that PetSmart will not arrange to have them removed and that I am responsible for getting rid of them.These pails are very heavy. I'm not young, and there's no way I can lug them to my car and lift them in. So there there sit by my front door. But why should I be held responsible? PetSmart need to arrange to have the Uber driver come and get the pails off my front doorstep. | https://www.trustpilot.com/reviews/6ae6d5e4b37b6dc2069b653f |
| PetSmart | Sharon Davis | US | Rated 1 out of 5 stars | Oct 21, 2026 | I did an online order for prescription… | I did an online order for prescription product and uploaded the prescription from the vet. I had a $15 coupon for this order. My order was canceled with no explanation other than I needed to contact my vet. I had a valid prescription which they apparently won't take. I tried to do a reorder and it will no longer honor the $15 coupon. Customer service was NO HELP. The only thing they would say was call my vet. They could give me no reason why they would not accept the prescription I uploaded. | https://www.trustpilot.com/reviews/6ad8d76d682a4235d5b9f86e |
| PetSmart | leon | US | Rated 1 out of 5 stars | Oct 20, 2026 | Website is diabolically designed | Website is diabolically designed. Every time I get items in my cart, the entire website greys itself out. It does lead to me buying my pet food from a local small business though instead. Which also is priced cheaper per can. So it does work out in the end. But this is inefficient. | https://www.trustpilot.com/reviews/6ad6d0e4b87ccc7b62962d28 |
| PetSmart | Roger Dalpe | US | Rated 1 out of 5 stars | Oct 19, 2026 | Watch the staff’s performance. | I’ve used PetSmart at random locations across the country this year as we travel. I use the app to make appointments for dog grooming. The pet is 12 pounds and short hair. The pet is calm and not dangerous at 7 years old. The issue is the groomers are lazy and irresponsible, don’t follow the orders I pay for. I repeatedly have to inspect the work done and repeatedly make them repeat the work till I’m satisfied. As for the various stores, it’s clearly ignored. Many stores are dirty and falling apart. | https://www.trustpilot.com/reviews/6ad6075259057fe3c7c6bd95 |
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Why scrape Trustpilot reviews.
Hear what customers really say
Read every review in one place and find the praise and complaints that keep coming up.
Learn from your competitors
See what customers like and dislike about the companies you compete with.
Answer every new review
Catch each new review the day it appears and reply while it still matters.
Report on your reputation
Track ratings and recurring complaints over time in a sheet you can share.
Keep your reviews complete and current.
Paste a list of links.
Add every product, profile or company page you want and one recipe runs them all.
Learn moreSkip duplicates automatically.
Run it again and only new listings are added, with nothing saved twice.
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Run every few minutes, daily or only on the days you choose.
Learn moreAdd a column with AI.
Ask a question about every listing and get the answer as a new column.
Learn moreSend it where you work.
Rows go straight to Google Sheets, Airtable, Zapier, a webhook or the API.
Collect reviews from Trustpilot.
- 1
Open the company you want
Open the Trustpilot reviews page of your own company or of a competitor.
- 2
Choose the details for each review
In the Chrome extension or the dashboard, select one review and choose the fields you want to collect.
- 3
Collect every page of reviews
Select the next-page button and Simplescraper follows it to collect each page of reviews.
- 4
Run it on every company
Add each company's Trustpilot page to the recipe and one run collects the reviews for all of them.
- 5
Catch each new review
Schedule the recipe daily with new rows only and every new review lands in your spreadsheet.
Choose how you get your reviews.
Collect the reviews yourself with Simplescraper
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Get in touchFAQ
How many reviews can I scrape?
Every review the company page lists, page after page. For a company with thousands of reviews, filter the page by star rating or date first, or split the pages across several runs.
Can I scrape reviews for several companies?
Yes. Add each company's Trustpilot page to the recipe and one run collects the reviews from all of them.
Do I need to write code or selectors?
No. Select one review and Simplescraper finds the rest of the reviews and their fields for you.
Can I collect only new reviews?
Yes. Schedule the recipe and turn on new rows only. Each run adds the reviews posted since the last one.
Can Simplescraper reply to reviews?
No. It collects reviews and their details. You write and post replies from your own Trustpilot business account.
Is scraping Trustpilot allowed?
Reviews on Trustpilot are public. Read Trustpilot's terms, keep to a normal pace, and follow the privacy rules where you live before you use reviewer names.